I genuinely appreciate the effort to highlight the positive aspects of your visit, especially mentioning our beautiful ocean view and the dedication of our staff. Honestly, towards the end, all we could do is laugh & just tell em to keep the tequila coming! We are supposed to be getting a credit for our supposed "Preferred" room.fingers crossed on that one!!!! …ĭear Monica, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. That's probably not a resort issue, but I felt it should be mentioned, as it was a bit difficult for some to get past the rocks to get into the ocean. I wasn't expecting the beach/ocean entry to be as rocky as it was either. As with the first room, the phone didn't work in it either. We've never been to an "All Inclusive Resort" that had so many "upcharges" just to obtain a reasonable request! We've stayed at Couples Resorts in the past & while I didn't really expect the same WOW factor of care & amazing food, the whole visit made me feel like we were on candid camera! No way could we have GIGANTIC cockroaches running around like they owned the place & no one blink an eye! Our first room flooded & we were moved to a room that was NOT ocean front (after paying the upcharge for it). My Husband compared the food to gas station food & with the exception of Bordeaux, I would regretfully agree! I wanted Lobster for at least 1 meal for our Anniversary & they said they could get it, but it wouldn't be fresh & there would be an upcharge they could not quote off hand. The water actually went out while I was washing shampoo out of my hair!!! That was awesome. Air Conditioning went out twice, had no water for a whole day & 1/2. Phone was out of order for several days (not helpful when some of the best food was the actual 24 hour room service food). Staff was friendly & really seemed to try to do their best with what they they had to work with! Now for the negatives.ugh. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.įirst, the positives: Beautiful ocean view, clear water. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Dive into the Caribbean at nearby world-renowned dive sites explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Light up the night with live nightly entertainment and activities. The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort. For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.Grand Sunset Princess All Suites Resort.Hotels near Playa Mia Grande Beach Park.Hotels near Carlo's N Charlie's Beach Club.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |